FGE

Why BlackBerry training?

BlackBerry is an intuitive powerful business solution that combines the flexibility of mobile telephony with the power of real-time data networks and the collaborative features of corporate messaging systems. When done correctly, BlackBerry deployments can make companies more responsive, more cost-effective and ultimately more competitive. When done poorly, BlackBerry deployments can frustrate employees; irritate executives and waste precious time and money. Given this complexity, businesses sometimes need guidance to make a calculated decision on buying the right solution for their increasingly mobile needs. We believe that a managed flexible training program makes it possible to increase the skills of your staff whilst reducing training and support costs.

Training has a high return-on-investment and contributes to your business goals. Effective knowledge transfer leads to improved performance. Improved performance leads to better customer service and better customer service leads to strategic advantages. So in addition to cost savings, training makes you more competitive. FGE training programs deliver an optimal mix of content, technology and skilled instructors – enabling students to quickly apply their new skills.

Training Options

FGE offers different courses and content to accommodate any blended learning program. Our course catalogue currently contains the following standard courses; however we are more than happy to create bespoke courses for your individual training needs. 

Training methods

FGE offers a full range of training methods to help meet our customers training requirement:

• On-Site Training Sessions throughout the UK
• Classroom Training at our offices in West London
• Web Conference Training 

BlackBerry Handheld Training

Your BlackBerry user will effectively learn to use the main applications: email, calendar, address book, browser and telephone. This course provides training on using the BlackBerry track pad and keyboard as well as functions of the home screen icons. After completing this course the BlackBerry user will be able to use the basic functions of the BlackBerry Handheld.

BlackBerry Helpdesk Training

In this course your helpdesk personnel will become familiar with the BlackBerry architecture and be provided with thorough instruction on how to trouble-shoot most common end-user problems. This course covers first line troubleshooting; troubleshooting on a handheld level and knowing when and to whom to escalate.

BlackBerry Enterprise Server for Administrators

This course teaches your administrator how to prepare, install, upgrade and maintain a BlackBerry Enterprise Server for Microsoft Exchange. After an introduction and (advanced) handheld course, your administrator will become familiar with the requirements of a BlackBerry rollout and receive hands-on experience in BlackBerry Enterprise Server troubleshooting, while using a live BlackBerry Enterprise Server (Training lab).