FGE | FAQs | Why is Blackberry called Blackberry?How long have you been established?Who will my contract be with?What phones do you offer?Which networks do you work with?Do you offer fixed line solutions?If I buy a car kit will you install it at my office, or do I need to come to you?Why wouldn’t I go directly to a network?What if I have a problem with my device or system?Will I get a replacement handset if my mobile needs repairing?I want to use FGE to look at my telecoms, what’s the charge?Can I get an upgrade after 12 months even though I have a 24 month contract?Can FGE provide training?If I forget, will I be reminded of any upgrade available to me?What is the best number to call to get in touch with FGE?

RIM settled on the name "BlackBerry" only after weeks of work by Lexicon Branding Inc., the Sausalito, California-based firm that named Intel Corp.’s Pentium microprocessor and Apple’s PowerBook. One of the naming experts at Lexicon thought the miniature buttons on RIM’s product looked "like the tiny seeds in a strawberry," Lexicon founder David Placek says. "A linguist at the firm thought straw was too slow sounding. Someone else suggested blackberry. RIM went for it." Previously the device was called LeapFrog, alluding to the technology leaping over the then current competition.

How long have you been established?

Since 1987.

Who will my contract be with?

You will be connected directly to the network, with no contract between FGE and yourself.

What phones do you offer?

We offer all current devices including BlackBerry, Nokia, HTC and iPhone.

Which networks do you work with?

Although we are independent, we work closely with Vodafone, O2 and Orange.

Do you offer fixed line solutions?

Yes, we offer a range of products including CPS, Voip, ADSL, SDSL, SIP and the implantation of a new switch.

If I buy a car kit will you install it at my office, or do I need to come to you?

We have a fleet of qualified installers which for a competitive charge will install any car solution at your site. However, you are more than welcome to visit us.

Why wouldn’t I go directly to a network?

We pride ourselves on offering the highest level of service and customer support. You will receive a dedicated account manager who will be available 9am – 5.30pm mon-fri. You will be able to speak to them direct and you won’t be subjected to the turmoil that can be a call centre.

Depending on your circumstances we can arrange bespoke tariff arrangements with the relevant network and assist you with the implementation and ongoing service that you wouldn’t receive from a network direct.

What if I have a problem with my device or system?

Will I get a replacement handset if my mobile needs repairing?

Yes, but we cannot guarantee that you will be loaned the same model as the one in need of repair.

I want to use FGE to look at my telecoms, what’s the charge?

FGE do not charge for an initial visit and will perform a full analysis of both fixed and mobile accounts, helping you gain a greater understanding of your account and the next steps forward.

Can I get an upgrade after 12 months even though I have a 24 month contract?

Yes, but the upgrade after 12 months will involve an extra 12 months being put onto your initial 24 months.

Can FGE provide training?

Yes! From an introduction to Blackberry or a basic smart phone set up, we can help.

If I forget, will I be reminded of any upgrade available to me?

Yes, of course.

What is the best number to call to get in touch with FGE?

Call our main number: 020 8332 0232

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Testimonial

“When organising the logistics of multi-million record selling bands going on worldwide tours, it is integral for us to deliver a sure proof service to our clients. FGE help us maintain this with an up to date, efficient mobile and fixed line communications solution, backed by support and service which is invaluable. ”

John Corr, Tour Principal, Sound Moves.